Mallinder Counselling
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Terms and conditions

Session Details:

  • Duration: 50 minutes per session.
  • Initial Assessment: Required prior to starting counselling.
  • Late Payment: Payments over 36 hours late incur a £10 fee.
  • Fee Range: Sessions typically cost between £55 and £65. Reduced-fee sessions are available for those on a low income—please get in touch to discuss eligibility.
  • Payment: Payable on the day of the session.
  • Fee Changes: Advance notice will be provided. 


Cancellations:

  • 48-hour notice required.
  • Missed appointments must be paid in full before further sessions.


Confidentiality:

  • Sessions and records are confidential per GDPR 2018.
  • Exceptions include client requests, risk of harm, or legal requirements.
  • Anonymised information may be shared during professional supervision.


Client Responsibilities:

  • Arrive on time; sessions held for 15 minutes if late.
  • Active participation encouraged for best outcomes.


Therapist Responsibilities:

  • Maintain professional boundaries.
  • Commit to ongoing professional development.


Data Protection:

  • Right to access and correct records.
  • Secure storage of records, retained for seven years.


Termination:

  • Either party can terminate anytime; discussion recommended for proper closure.


Complaints:

  • Handled according to the BACP's Ethical Framework (www.bacp.co.uk).


For more details, please refer contact Kate Mallinder:kate@mallindercounselling.com

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